Shipping policy

Shipping Policy — Haley Store

USA

At Haley Store, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy to understand how your orders are processed and delivered.

1. Order Processing Time

All orders are processed within 1–2 business days (Monday–Saturday) after payment confirmation.

During peak seasons, sales, or holidays, processing times may be slightly extended.

Once your order is processed, you will receive a confirmation email.

2. Shipping Coverage

We currently ship to all locations within the United States.

At this time, we do not offer international shipping.

3. Estimated Delivery Time

After processing, delivery typically takes:

📦 3–7 business days

Delivery times may vary depending on your location, weather conditions, or carrier delays.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location and order size.

We may offer free shipping promotions from time to time.

5. Order Tracking

Once your order has been shipped, you will receive:

✔ A tracking number via email
✔ A tracking link to monitor delivery

Please allow 24–48 hours for tracking updates.

6. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout.

If you enter an incorrect address:

  • Contact us immediately before shipment
  • We cannot change the address once the order has been shipped

If a package is returned due to incorrect details, reshipping fees may apply.

7. Lost, Delayed, or Stolen Packages

Haley Store is not responsible for:

  • Carrier delays
  • Lost packages
  • Items marked “delivered” but not received

However, we will assist you in contacting the carrier and resolving the issue.

8. Multiple Shipments

If your order includes multiple items, they may be shipped separately depending on stock availability.

You will receive tracking details for each shipment.

9. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the issue

We will resolve the problem as quickly as possible.

10. Contact Information

If you have any questions about your order or shipping, feel free to contact us:

📩 Email: info@haleystore.us
📞 Phone: +1 830-754-4876
⏰ Support Hours: Monday – Saturday | 9 AM – 6 PM (EST)

At Haley Store, we strive to provide a smooth and reliable shopping experience, ensuring your orders arrive safely and on time.